Privacy Policy

for Matos Services LLC

Effective Date: October 20, 2026

At Matos Services LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, https://www.matosservices.com, in compliance with international data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

To provide you with our services, we collect the following types of personal information:

Identification and Contact Data: Name, email address, and phone number.
Technical and Browsing Data: IP addresses, browser types, and information collected through cookies.

2. How We Collect Your Data

We obtain your personal information exclusively through the following methods:

Directly from you: When you voluntarily fill out our contact forms or reach out to us directly.
Automatically: Through the use of web analytics tools (such as Google Search Console/Analytics) and cookies as you navigate our website.

3. Purpose of Data Collection

We use the information we collect for the sole purpose of:

Responding to your inquiries, requests for information, or messages submitted through our contact forms.
Improving our website’s functionality and user experience.
Managing authorized SMS communications.

4. SMS and Text Messaging Policy

If you provide your phone number and opt-in to receive mobile communications, the following terms apply:

Consent: By providing your phone number, you consent to receive text messages (SMS) from Matos Services LLC regarding your inquiries and our services.
Privacy of Mobile Information: Your personal information and SMS opt-in data will not be shared with, sold to, or disclosed to any third parties for marketing or promotional purposes.
Message Frequency: Message frequency may vary depending on the nature of your inquiry and may include recurring messages.
How to Opt-Out: You may cancel your subscription at any time. Simply reply “STOP” (or other supported keywords like “CANCEL” or “UNSUBSCRIBE”) to any of our messages to stop receiving future messages.
Assistance: If you need assistance or more information regarding our messaging services, reply “HELP” to the message you received.
Fees: Please be aware that standard message and data rates may apply depending on your mobile carrier plan.

5. Third-Party Access

None. Matos Services LLC does not share, sell, trade, or otherwise transfer your personal information to outside parties. The use of your data is strictly internal and limited to the purposes outlined in this policy.

6. Use of Cookies

Our website uses cookies to enhance your browsing experience. We utilize the following types of cookies:

Technical Cookies: Strictly necessary for the basic operation and security of the website.
Analytical Cookies: Allow us to track and analyze user behavior to improve our services and site performance.
Advertising Cookies: Used to deliver relevant advertisements based on your browsing interests.

You can configure your browser to refuse cookies; however, doing so may affect the functionality of certain parts of our website.

7. Storage and International Data Transfers

The information we collect is stored on secure servers located in the United States of America. By using our website and providing us with your data, you consent to the transfer, storage, and processing of your information in the United States, with the assurance that we apply appropriate technical and organizational security measures to protect your data according to international standards.

8. Your Privacy Rights

Depending on your location (such as under the GDPR in Europe or the CCPA in California), you possess specific legal rights regarding your personal data:

Right of Access: To know what personal data we hold about you.
Right to Rectification: To request the correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): To request the deletion of your personal data from our records.
Right to Data Portability: To receive your data in a structured, commonly used format for transfer to another controller.
Right to Object: To object to the processing of your data for specific purposes.

9. How to Exercise Your Privacy Rights

To exercise any of the rights mentioned above, or if you have any questions, concerns, or complaints regarding how we handle your personal information, please contact our Privacy Officer at:

Email: lmatos@matosservices.com
Subject Line: “Privacy Rights Request”

We will respond to your request within the timeframes established by applicable law (typically within 30 days).